There’s something about living in these times of the pandemic which makes each interaction that we have a bit more personal and seemingly important.
I’m not sure if it’s just me, but the process of being knocked down a few levels in Maslow’s Hierarchy (see above) makes us more human and humane and connects us on an elemental level.
Communicating is a key way of showing that you care and, when we’re distanced, the tone ot the interaction and the types of questions that you ask are all the more important. So, when you’re having a discussion with your team and trying to support them and allocate resources, here a track to run on to focus your conversation.
Identify the problem: These questions focus on what really matters for your report and what topics are worth spending more time on.
  • What’s top of mind for you right now?
  • What priorities are you thinking about this week?
  • What’s the best use of our time today?
Understand the problem: These questions get at the root of the problem and what can be done about it.
  • What does your ideal outcome look like?
  • What’s hard for you in getting to that outcome?
  • What do you really care about?
  • What do you think is the best course of action?
  • What’s the worst-case scenario you’re worried about?
Support your team member: These questions focus on how you can be of greatest service to your team.
  • How can I help you?
  • What can I do to make you more successful?
  • What was the most useful part of our conversation today?