It’s rare that a company will ever look at its hiring effectiveness except when someone was a critically bad hire, or they left early, and you’re not exactly sure why. As compared to the metrics around sales performance, profit per sale, customer turnover etc., taking...
Many leaders think they’re doing a terrific job of communicating with their teams, but leaders fall short in all sorts of ways, as shown in the graph below from “The Top Complaint’s from Employees About Their Leaders” survey. In my role as facilitator between company...
For anyone making a move to a new leadership role, there is a quick realization that you are walking into a never-ending cascade of grey. Your accustomed norms of company culture, how people interact up and down, team dynamics, etc. are all in flux. Your challenge is...
In your company’s journey there is nothing more important than the creation of your own unique story that people will care about. Simply put, people need the sense that what they’re doing matters! Over the years, businesses have set goals for their employees and teams...
While Don Quixote may have been a bit deluded as he went about tilting at windmills, his tale is ultimately one of perseverance and noble causes. His quest reminds me of the challenges faced by leaders in the startup community. A recent meeting with a CEO acted as a...
I was about 26 years old and was a ‘hotshot’ salesperson within a great computer distribution/financing company. We were doing very well, times were good and I was sitting down with the President one day. ‘We’re looking to open an office in Montreal and we’d like you...
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